Privacy Policy

Privacy Statement

SYNCTIV, headquartered at C-Mine 12, 3600 GENK (Belgium), is committed to ensuring your privacy is protected. This Privacy Statement describes what personal information we collect and how we process your personal data.

1. Collection of Personal Data

We collect personal data from the moment you start using our services. We may also collect data that you have published on public channels indicating your interest in career opportunities. We will only use your data in accordance with our conditions and this Privacy Statement.

2. Collection and Use of Personal Data

2.1 What Data Do We Collect?

  • Contact details (name, email address, phone number, message content)
  • IP addresses and device information
  • Data provided through our contact form
  • If applicable: nationality, ID copy, bank account number for business relations
  • CV, education, and employment history when relevant

2.2 How Do We Use Your Data?

  • To communicate and respond to your inquiries
  • To deliver and improve our services
  • To ensure website security and integrity
  • To assess your suitability for our services
  • To establish and maintain business relationships
  • To comply with legal obligations

2.3 Legal Basis for Processing
We process your personal data based on:

  • Consent (Article 6(1)(a) GDPR)
  • Performance of a contract (Article 6(1)(b) GDPR)
  • Legal obligation (Article 6(1)(c) GDPR)
  • Legitimate interest (Article 6(1)(f) GDPR)

2.4 Retention Periods
We retain your personal data no longer than strictly necessary for the purposes for which it was collected, unless legally required to retain it longer.

3. Sharing Personal Data

SYNCTIV does not sell your data to third parties. We only share data with third parties when necessary for providing our services or when legally required.

4. Contact Form and Consent

By submitting our contact form, you explicitly consent to the processing of your provided data. This consent is voluntary and can be withdrawn at any time.

5. Website Security

We use Cloudflare Turnstile to distinguish real users from bots and protect against attacks and spam. This processing is based on our legitimate interest in website security (Article 6(1)(f) GDPR).

6. Website Analytics

6.1 Matomo Analytics
We use Matomo Analytics, configured to meet the strictest privacy standards:

  • IP addresses are anonymized
  • We honor “Do Not Track” browser settings
  • No tracking cookies are used
  • Data is stored locally on our servers
  • Only anonymized page visit data is collected

6.2 Microsoft Clarity
We use Microsoft Clarity to gain insights into website usage through behavioral metrics, heatmaps, and session recordings. This data is collected completely anonymously, without cookies. We cannot and do not wish to identify individual users. For more information about Microsoft’s data processing, please refer to the Microsoft Privacy Statement.

7. Your Rights

You have the right to:

  • Request access to your personal data
  • Request correction or deletion of your personal data
  • Withdraw your consent
  • Object to the processing of your personal data
  • File a complaint with the Data Protection Authority

8. Cookies and Similar Technologies

Our website does not use cookies or similar technologies for collecting or storing personal information.

9. Security

SYNCTIV implements appropriate physical, administrative, organizational, and technical measures to protect your personal data against unauthorized use.

10. Changes to Privacy Statement

We reserve the right to modify this Privacy Statement. We recommend reviewing this statement regularly to stay informed about any changes.

11. Contact

For questions, comments, complaints, or suspected data breaches, please contact:

You can also file a complaint with your local data protection authority.

12. Links to Other Websites

Our website could have references, such as links or banners, to other websites that apply a different privacy policy. SYNCTIV is by no means responsible or liable for their privacy statement nor the content of the website.